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Quality Systems and Software

Solutions Customer Relationship Management(CRM)

  • Customer-Call and Service-Request management.
  • Activities follow-up.
  • RMA (Return Merchandise Authorization).
  • Repair cost.
  • Warranty management.
  • Application generator- Development tools for self adaptation.
  • User friendly Query and Report Generator.
  • Analysis and Charts (Gantt charts, Paretto, Run charts).
  • Connections to external and internal databases (Part list, Part availability) using direct SQL queries to Oracle or MS-SQL-server database, or by ASCII, ANSI formats.
  • Network support- Supports users simultaneously work from any work station on the same application.
  • Manage 7 different security levels per application/user.
  • Define 2 Levels of electronic signatures.